ProfPack Support

Publisher: Süleyman Şimşek Support email: shsimsek@icloud.com

ProfPack helps you organise cases, evidence photographs, people and notes, create PDF reports and make portable case backups.

Your case data

Case and evidence data is stored locally on your device. ProfPack currently has no user accounts or account recovery mechanism and no case cloud-sync service. Support cannot retrieve evidence that exists only on your device. Keep verified backups outside the app before uninstalling, clearing app data or changing phones.

Troubleshooting

If a photo cannot be added, check available device storage and try a readable JPEG or PNG. Camera/photo selection is requested when needed; if your device's camera or picker reports denied access, review its system permission settings.

If a report cannot be generated or shared, check free storage, try again and choose a compatible receiving application. Confirm that the recipient can open the file.

If a backup cannot be imported, choose the original complete .profpack file. Damaged or unsupported packages are rejected to protect existing cases. Do not rename a PDF or ZIP file to .profpack.

If the problem continues, email your device model, OS version, ProfPack version and the steps that caused it. Do not send passwords, store credentials or private evidence unless you deliberately choose to share it. Prefer fictional examples and remove personal details from screenshots.

Back up and restore a case

Save your notes, open the case and choose Export Case Backup, then save the completed .profpack package outside ProfPack. Backups include case information, people, notes, evidence photographs, captions and order; they are not password-protected or encrypted by ProfPack. Keep them somewhere you control.

To restore, choose Import Case Backup on Home and select the package. A validated backup becomes a separate local case with new internal IDs. Repeated imports create separate copies. All backed-up evidence is retained even above Free limits. A PDF is a report for viewing/sharing and cannot restore a case.

Purchases

When Pro is available through the store, use Restore Purchases in Settings or the Pro screen with the same Apple/Google store account used for purchase. Store connectivity may be required. Pending transactions do not grant Pro; unavailable stores or missing purchases do not change your evidence.

Restoring purchases restores eligible Pro access, not case data or photographs. Recover cases from a .profpack backup. Manage subscription cancellation or refunds through the store's available controls. Uninstalling ProfPack does not cancel a subscription.

Free permits 3 active cases and 10 evidence photos per case. PDF reports and case backup/restore remain available. Existing over-limit evidence is not hidden or deleted when Pro expires; further additions may be limited.